Frequently Asked Questions

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website. You can also log into your account and view your order history to check the status of any order.

Standard shipping typically takes 5-7 business days within the domestic region. Express shipping is available for 2-3 business day delivery, and next-day delivery is also offered for select areas. International shipping times vary by destination, ranging from 7-21 business days.

Yes! We offer FREE shipping on ALL orders - no minimum purchase required! This includes both domestic and international orders.

We process orders quickly, so changes or cancellations must be requested within 1 hour of placing your order. Please contact our customer service team immediately if you need to make changes. Once an order has shipped, it cannot be cancelled but can be returned once received.

We offer a 30-day return policy. Items must be unused, in original condition with tags attached, and in original packaging. Some items like gift cards, personalized products, and intimate apparel cannot be returned. Please visit our Returns & Refunds page for complete details.

Once we receive your return, please allow 5-7 business days for inspection and processing. After the refund is processed, it may take an additional 5-10 business days for the funds to appear in your account, depending on your payment method and financial institution.

We're sorry if this happened! Please contact us within 48 hours of receiving your order with photos of the issue. We'll arrange for a replacement or full refund, including any shipping costs. Our customer service team will make it right as quickly as possible.

Simply place the massager around your neck with the massage nodes positioned on your neck and shoulder muscles. Use the straps to adjust the intensity by pulling or releasing. Start with a lower setting and gradually increase as needed. Use for 15-20 minutes at a time for best results.

Our massager is designed for adult use and is generally safe for most people. However, please consult your doctor before use if you are pregnant, have a pacemaker, have any medical conditions, or are recovering from surgery. Not recommended for use on broken or irritated skin.

All our massagers come with a 1-year manufacturer's warranty that covers defects in materials and workmanship. If you experience any issues within the warranty period, contact us for a replacement or refund.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed and your payment information is never stored on our servers.

Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Our payment processing is PCI-DSS compliant, meaning we meet the highest security standards for handling credit card data. Your privacy and security are our top priorities.